Legal

The rules, in plain English

NaatOps is provided by Naatchaal (OPC) Private Limited, Kumbakonam, Tamil Nadu, India. Each page starts with a short summary. All of them are in force from 1 November 2026.

• Terms of ServiceThe agreement between your company and Naatchaal (OPC) Private Limited for using NaatOps: plans, payment, your data, acceptable use and liability.
• Privacy PolicyWhat personal data NaatOps collects, why, who processes it, how long we keep it, and your rights under India's Digital Personal Data Protection Act, 2023.
• Refund and Cancellation PolicyHow cancelling a NaatOps plan works, when you get a refund, how long refunds take, and how the service is delivered.
• Data Processing AddendumHow NaatOps processes personal data on behalf of customer firms under India's DPDP Act: security, sub-processors, breaches, transfers and deletion.
• Sub-processorsThe companies that process personal data for NaatOps: hosting in India on CloudPe, Cloudflare R2, Resend, Cashfree, Anthropic and DeepSeek.
• CookiesNaatOps sets no tracking or advertising cookies. Here is what we keep in your browser to sign you in and remember your settings.
• Contact and grievancesHow to reach NaatOps for support, billing and refunds, and how to contact our Grievance Officer under the IT Act and the DPDP Act.