Sub-processors
In force from 1 November 2026 · Naatchaal (OPC) Private Limited
The short version
- The app and its database run in India. Files, email and AI use providers that may process data outside India, listed below.
- We give workspace owners 30 days' notice by email before adding or replacing a sub-processor.
This summary helps you read the page. The full text below is what applies.
Current sub-processors
| Company | What it does for us | Data it handles | Where | When |
|---|---|---|---|---|
| CloudPe | Servers that run the app, the database and background jobs | All workspace data and account data | India | Always |
| Cloudflare, Inc. (R2 storage and DNS) | Storing files people attach, and database backups | Attachments and other uploaded files, and database backups | Cloudflare's network, which may store data outside India | Always |
| Resend, Inc. | Sending email: invitations, sign-in links, notifications, invoices and digests | Recipient name and email address, and the content of the email | United States | Always |
| Cashfree Payments India Private Limited | Taking card, UPI and net banking payments | Billing name, email and phone, amount, and the payment details you enter on Cashfree's page | India | When a workspace pays online |
| Anthropic, PBC (Claude) | AI features on paid plans | The project details an AI feature needs to answer, such as issue titles, descriptions and test results | United States | Paid plans, when AI is turned on |
| Hangzhou DeepSeek Artificial Intelligence Co., Ltd. (DeepSeek) | AI features on the Free plan and during the trial | The project details an AI feature needs to answer, such as issue titles, descriptions and test results | China | Free plan and trial, when AI is turned on |
AI providers are only used when a workspace has AI turned on. Owners can turn it off in Settings › Billing › AI. Paid plans use Anthropic; the Free plan and trial use DeepSeek, which processes data in China.
Services you choose to connect
These receive data only when someone in your workspace connects them, so they act for you rather than for us: Slack, GitHub, GitLab, Jira, your own webhooks and chat channels, single sign-on providers, and browser push services (Google, Mozilla, Apple, Microsoft) for app notifications.
Changes
To hear about changes, keep a workspace owner's email up to date or write to [email protected]. Objections follow section 6 of the Data Processing Addendum.