Refund and Cancellation Policy
In force from 1 November 2026 · Naatchaal (OPC) Private Limited
The short version
- Try NaatOps free for 30 days with no card. The Free plan is free for good.
- Cancel any time in Settings › Billing. Your plan runs to the end of the period you paid for. We never auto-debit your card.
- First yearly payment: full refund if you cancel within 14 days. Duplicate or failed payments are always refunded.
- Approved refunds are sent within 7 working days to the way you paid.
This summary helps you read the page. The full text below is what applies.
1. Free trial and Free plan
Every new workspace gets a 30-day trial of the Delivery plan. No card or payment is needed, so there is nothing to cancel or refund. At the end of the trial the workspace moves to the Free plan unless an owner chooses a paid plan.
2. Cancelling a paid plan
A workspace owner can cancel at any time in Settings › Billing › Cancel plan, or by writing to us. The plan stays active until the end of the period already paid for, then the workspace moves to the Free plan. You can undo the cancellation any time before then.
NaatOps never charges you automatically. A plan renews only when you pay the renewal invoice we email 7 days before the period ends. If you don't pay it, the plan ends after a 7-day grace period, the unpaid invoice is cancelled, and you owe nothing.
Nothing is deleted when a plan ends. Data over the Free plan's limits stays readable, and you can export everything at any time.
3. When you get a refund
| Situation | Refund |
|---|---|
| First payment for a yearly plan, cancelled within 14 days of payment | Full refund |
| Monthly plan, or a yearly plan after the first 14 days | No refund for the rest of the period. The plan stays active until the period ends. |
| Charged twice, or charged when the payment showed as failed | Full refund of the extra or failed amount, usually started automatically by the payment provider |
| We stop offering NaatOps, or remove a core feature of your plan during a paid period | Refund for the unused part of the period |
| You don't accept a change to our Terms during a yearly plan | Refund for the unused full months |
| AI credit top-up pack, no credits used, within 14 days of purchase | Full refund |
| AI credit top-up pack once any credit is used | No refund |
| Migration or onboarding service paid in advance, before the work starts | Full refund. After work starts, a refund for the part not delivered. |
| Moving to a cheaper plan or fewer users | No refund. The change takes effect at the next renewal. |
Founding partner or pilot offers follow the refund terms written in that offer.
4. How to ask for a refund and how long it takes
Write to [email protected] from the workspace owner's or billing email with the workspace name and invoice number.
- We confirm whether the refund is approved within 2 working days.
- Approved refunds are started within 7 working days, to the same card, UPI account or bank account you paid from. Bank transfer payments are refunded to the account they came from.
- Your bank or card issuer usually shows the money within 5 to 7 working days after we start the refund, depending on the bank.
The refund includes the GST you paid. We issue a GST credit note for it, so if you claimed input tax credit, reverse it as the credit note shows.
5. How the service is delivered
NaatOps is software delivered online. There is no physical product and nothing is shipped.
- Your workspace is ready as soon as you sign up.
- A paid plan or AI credit pack is active as soon as the payment is confirmed, usually within a few minutes. Bank transfers are applied when the money reaches our account, normally within 2 working days.
- Your GST invoice is emailed to the billing email and is always available in Settings › Billing.
If a paid plan has not started within 24 hours of a successful payment, write to [email protected] and we will fix it or refund you in full.
6. Contact
Questions about billing, cancellation or refunds: [email protected] or +91 93444 51011, Monday to Friday, 10:00 to 18:00 IST, except public holidays. Full details are on the Contact page.